Planning a CSAT study? Here’s how you can derive better insights
In a dynamic business environment, if you’re not measuring your customer satisfaction on a regular basis, you’re lik
RPA in financial services: A catalyst in digital transformation
In today’s highly volatile market, the financial industry is under tremendous pressure to keep costs low while deliver
The importance of consumer insights in technology innovation
In a highly volatile market environment, companies are under pressure to innovate to maintain their competitive edge. In
10 questions to ask when outsourcing knowledge management processes
We live in an economy driven by knowledge. Moreover, digitization has made information the lifeblood of most businesses
EHS due diligence done right
The growing recognition of the hazards of global trade and development has led to a significant increase in environmenta
7 Sources of competitive intelligence for strategic management
Competitive intelligence is an important aspect of strategic management. It helps decision-makers measure their performa
How to conduct competitive intelligence in 2019
No business is immune to competition. That said, most organizations conduct competitive intelligence internally in ways
Six essential steps towards a successful sourcing strategy
Procurement is undergoing transformational change across industries. With enterprises becoming increasingly data-driven
7 Consumer research studies every brand marketer should undertake
Customer-centricity is at the heart of every successful business. For brands to influence consumers, understanding their
The benefits of including tech watch to your competitive intelligence strategy
Competitive intelligence is at the heart of every successful business strategy. However, the pace at which technology is